Ask about a charge
Collect the relevant billing details and contact Threetone support without sharing secrets.
Updated
Review the billing record
Open Subscriptions and note the current plan, status, billing interval, and next billing date shown on the subscription card. For a paid plan, select Manage Billing and check the hosted billing portal for the payment or invoice reference available there.
Contact support
Email team@threetone.in from the address associated with your Threetone account. Include:
- the workspace name and account email
- the charge date, approximate time, and timezone
- the amount and currency
- the invoice or payment reference, if shown
- a short explanation of what you expected and what appears incorrect
You may attach a cropped screenshot that shows the charge and reference. Remove unrelated transactions and personal data first.
Never send an API key, password, full card number, security code, or copied browser session data. Support can use the workspace and payment reference to investigate without those secrets.
If a checkout page failed or timed out, say whether you retried and include the time of each attempt. Do not repeatedly submit the same payment while its outcome is uncertain.