Request account or data deletion
Request deletion of your Threetone account or connected messaging data without signing in.
Updated
Send a deletion request
Email legal@threetone.in with the subject Threetone data deletion request. You do not need to sign in. Use the email associated with your account when possible.
Identify your business or workspace and what you want deleted. You can name an account, a messaging connection, or conversation records. For WhatsApp, Messenger, or Instagram requests, include the channel and business.
If you contacted a Threetone business customer
Contact that business about its customer records. You can also email Threetone with the business name and channel so the request can be routed. When Threetone processes records for a business, it coordinates with that business before acting on them.
Keep the request safe
Do not send passwords, access tokens, verification codes, or copies of entire conversations. Threetone will ask for the minimum additional information needed to verify your identity or authority and locate the relevant records.
Disconnecting is different from deleting
For a Meta connection, revoking Threetone's access through Meta's account or business integration settings does not delete records already held by Threetone. Send a deletion request for those records too. Deleting data held by Threetone does not delete copies held by Meta, another business, or other conversation participants.
What happens next
Threetone reviews the request, confirms its scope, and responds about completion or records that must be retained for legal or security reasons.